Automaker Hyundai has a new employee working in one of its showrooms in Seoul, Korea. The employee is an AI-powered automated robot called DAL-e that provides customer services at the showroom. The ...

There’s a disconnect between the front office and the back office, and it’s happening at the worst time. Best-in-class customer service is critical right now, but when the customer service team isn’t ...

Consumers aren't loving their credit card companies' chatbots and automated phone options, a new J.D. Power survey found, highlighting a challenge for the industry as it looks to cut costs. Customer ...

Many of us dread making a customer service phone call. In response, companies have turned to interactive voice response systems — IVRs — to handle customer inquiries, save money, and simplify things.

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

If you have a problem or a question for the budget airline, you now have to contact them through a live chat on their website, WhatsApp, or social media. The cost-cutting move sparked a larger ...

Kustomer has introduced KustomerIQ, a tool that embeds AI and machine learning across the Kustomer platform to enhance retailers’ customer service capabilities. KustomerIQ works with the platform’s ...

TORONTO--(BUSINESS WIRE)--A commissioned study conducted by Forrester Consulting on behalf of Ada found that of more than 100 customer service decision makers in the US, Canada, and the UK, only 21% ...

Phone menus, also known as Interactive Voice Response (IVR) systems, could be a blessing when all goes well, but extremely frustrating when all a consumer wants is a human representative. How would ...

When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...

Mike Murchison is CEO of Ada, a no-code, AI-powered platform that is transforming how businesses around the world provide customer service. In my earlier articles, I have been making the case for why ...