Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Just as brands fight back to hold their value against continually changing consumer habits, so to should omni-channel retailers. These retailers know their niche market better than anyone and should ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Bad customer experiences could cost organizations throughout ...

Renaissance specializes in dental, vision, life and disability plans with customizable options for groups from two to 250 members. Renaissance Life & Health Insurance Company of America has ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

MINI offers an impressive array of customization options but the company is taking it one step further by announcing its new “MINI Yours Customized” service. Designed to appeal to customization ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...