BOSTON, March 18 /PRNewswire-FirstCall/ — Stream Global Services, Inc., a premium business process outsource (BPO) service provider specializing in customer ...

WESTFORD, Mass.--(BUSINESS WIRE)--Today Aspect Software announced support of Microsoft Azure for its flagship Aspect Via™ Platform, a cloud solution for Contact Center Workforce Management. This ...

Aspect Software has announced its acquisition of all the assets of quality management provider SophistiCom Technologies. That firm's management application provides contact centers with quality ...

Aspect Communications has unveiled the latest version of its workforce management software suite, Aspect eWorkforce Management version 6.3, amidst increasing activity within the contact center space.

A deal to host Southwest Airlines' contact center technology represents a big win for the company. A year ago, I wrote The New, New, New Aspect about yet another re-start at the contact center ...