A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

Government agencies that implement plain language in the design of digital content and products can improve user experience, accessibility and inclusion, which speakers underlined at the Digital.gov ...

It is now more important than ever for researchers to be “bilingual” in plain language. It fosters trust with the community and presents research in a non-threatening way, while also helping to ...

What is the great hidden cost of doing business and carrying on the government? Poor communication. And the numbers are staggering. Anyone who needs proof can find it in the just-published second ...

Using Plain Language in communications has shown substantial results in saving customers time, resources, and most of all, headaches that result from confusion. This downloadable playbook gives ...

The proposal would expand and update an existing law on plain language requirements for agencies. The Senate unanimously passed a bipartisan bill on Wednesday to override an existing law and update ...

This article was republished with permission from WTOP’s news partners at Maryland Matters. Sign up for Maryland Matters’ free email subscription today. Gov. Wes Moore signed an executive order ...

DEAN WILLIAM F. RUSSELL’S excellent paper called ‘So Conceived and So Dedicated,’ which appeared in the May 1935 Atlantic, starts an interesting train of thought. Mr. Russell’s article shows that he ...

Plain language announcements may improve hospital staff responses to nonclinical emergencies compared to traditional coded messages, according to a new nurse-led study from Cleveland Clinic. The ...