"Stop Bad Service Day" is not a national holiday, and it is not even an unofficial observance in the country. However, it brings a reminder for all that everyone deserves the right to complain and ...

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Complaints about the quality of customer service are on the rise, and a new study suggests consumers have reached the boiling point. Researchers at Arizona State University’s business school have ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Ever wonder why exceptional customer service is becoming an endangered species? Here’s how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

The United States is in a data quality crisis. This impacts everything, from productivity to AI. Here I’ll focus on the impact of bad data on customer service, which is also in crisis. I recently got ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

American restaurants have been in flux since the first days of the pandemic, grappling with new business models, staff shortages, rising labor and food costs, the lingering effects of crime, the ...

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