IT help desk platform that helps you track and resolve technical issues from your employees. Additionally, as an Information ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more ...

A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved. The ...

Doug Koch, director of information technology at MGK, an insecticide company based in Minneapolis, says he has three people working on a help desk that serves more than 100 users. But that’s not all ...