The possibilities generated by AI customer service tools are boundless, and the quality and application of data will truly enhance CX. There’s no doubt AI customer service tools have transformed the ...

The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...

If you’re the type of Twitter user who enjoys using the platform to sound off about businesses and customer experiences, the social media site’s latest changes could affect you. No, it’s not going to ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

What’s the most effective way for businesses to attract and convert leads? We asked industry experts to share one tool or ...

When your business is small, customer service seems easy. When you don’t have many customers to begin with, service is usually merely a matter of delivering the product and sending the customer on his ...

Despite Twitter's public struggle to retain monthly active users, the microblogging social network is an undeniable force in the business world. More and more, interactions between a business and a ...

Twitter announced new features that will help users operate customer service functions better via the social network this week at its Flight developer conference. Businesses can now use the Fabric ...

This age of mobile payments and eCommerce comes with clear benefits and challenges; while technology has made it easier than ever to process purchases, the customer experience has for many become ...