While most professionals welcome the convenience and flexibility of remote work, for nontech employees, suddenly having to “self-serve” their tech issues can be intimidating. When working in an office ...

Splashtop AR allows remote technicians to easily see and fix onsite technology issues faster to reduce downtime and operating costs, increase productivity and improve customer/employee satisfaction ...

New Windows Remote Help app supports remote and hybrid employees Your email has been sent As companies went remote at the start of the COVID-19 pandemic, it quickly became obvious that enterprise VPNs ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

Future Intel chips will have built-in technology that allows PC companies to make remote service calls. Intel's Eric Kim, head of its digital home group, disclosed the plans during his keynote address ...

Accelerate your tech game Paid Content How the New Space Race Will Drive Innovation How the metaverse will change the future of work and society Managing the ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

While the way we work continues to evolve, it’s clear by now the concept of remote work is here to stay. And employees seem to like working from home, with more than 70% of people who work remotely ...

Are you technically inclined and technically savvy? Do you enjoy troubleshooting and fixing internet issues? Can you explain ...

In today's technology-driven world, computers and devices are essential for work, education and daily life. Yet, as we depend more on technology, we may also encounter more challenges. In most cases, ...