Over 90 percent of consumers prefer talking to a human customer service agent, but some travel operators say that charging to ...

Q: I paid $1,400 for a new Frigidaire induction cooktop from Best Buy. It was noisy from the start, but the installer said ...

DIfferentiation beyond AI is essential when companies have access to the same platforms. Leveraging employees in the customer ...

Technology companies continue to churn out services for retail and hospitality businesses, but there are still many problems that tech could solve in these sectors, driving a trend for in-house ...

A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Verizon said it would "work through the night until service is restored" and said it would provide "account credits" for any ...

Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in ...

Sam Willhite returns to hands-on appliance repair, launching a locally owned service focused on personal, in-home ...

PEOPLE ENDED UP GETTING STUCK THERE. PETER YEAH, FOR QUITE SOME TIME. ED YOU CAN SEE BEHIND ME THAT THE CROWDS HAVE CLEARED OUT, BUT EARLIER TODAY THERE WERE A LOT OF PEOPLE HERE AND THEY WERE STUCK.

An hourslong power outage in San Francisco over the weekend that caused tens of thousands of households to lose electricity also knocked out Waymo service, with the ubiquitous self-driving cars coming ...

Hilton's CEO, Christopher Nassetta, said he's not afraid of customers with problems. He said solving customers' problems makes them more loyal to a brand, rather than perfect service. Hilton has over ...