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  1. Throughout this book, we will provide you with the basics for understanding what communication is, what communication scholars and students study, and how you can efectively use the study of …

  2. Effective Communication Skills Developing effective communication skills is crucial to maintaining good personal and professional relationships. Practicing these essential skills outside of conflict can help …

  3. Communication is a process that involves two parties – the sender and the receiver. This means that communication is a two-way process. It, basically involves the sender and the receiver.

  4. Knowing your audience is just as important as knowing your subject matter. Everyone you work with will have different needs, objectives, levels of expertise, biases, etc. You need to adapt your …

  5. Elements of Effective Communication People trust the provider of the information. The speaker delivers the information effectively and uses specifics and speaks to be understood not to impress. The …

  6. Identify the myths, skills, and forms of human communication. Draw a model of communication that includes sources-receivers, messages, context, channel, noise, and effects; and define each of these …

  7. The book focuses on interpersonal spoken or non-verbal communication, including body language, face and voice, as well as effective speaking and listening. It does not cover written communication.